Senior Customer Relationship Manager

2 weeks ago


Karachi, Sindh, Pakistan beBeeCommunication Full time 2,500,000 - 5,000,000

High-performing sales professionals are sought after by leading organizations to fill key account management roles. A career as a Key Account Manager offers numerous opportunities for growth and development.

About the Role

The Key Account Manager will be responsible for handling customer queries, providing email- and telephone-based support, diagnosing and resolving complex customer issues, engaging senior technical staff as needed, acting as a liaison between customers and technical departments, resolving issues professionally and effectively, and generating invoices for assigned customers.

Key Responsibilities
  • Handle customer inquiries and provide timely support via email and phone.
  • Investigate and resolve complex customer complaints, involving senior technical experts when necessary.
  • Serve as a liaison between customers and technical teams, addressing issues efficiently and professionally.
  • Prepare and submit invoices for designated customers.
Required Skills and Qualifications

The ideal candidate should possess:

  • A solid understanding of Windows operating systems and Microsoft Office.
  • Exceptional communication and organizational skills, with the ability to work independently.
  • A quick learning capacity for new technologies, along with effective multitasking and stress management abilities.
Benefits

This role offers a competitive salary package and opportunities for professional growth.

How to Apply

Candidates who meet the above requirements are encouraged to apply.



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