Multilingual Customer Service Agent

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Multilingual Customer Service Agent

We are seeking a highly skilled and fluent English & French speaker to support our customers via phone, email, and live chat.

About the Role

This role offers flexibility in terms of working arrangements—choose to work fully onsite, fully remote or hybrid, allowing you to achieve a better work-life balance.

Main Responsibilities:
  • Provide professional customer support in English and French via multiple channels.
  • Resolve customer issues related to orders, billing, accounts, and product/service inquiries efficiently.
  • Document interactions accurately in our CRM system, ensuring seamless communication and collaboration with team members.
  • Achieve performance targets such as response time, customer satisfaction, and resolution rate.
  • Collaborate with colleagues to escalate complex cases and provide exceptional customer experiences.
Key Requirements:
  • Fluent in English & French with excellent verbal and written communication skills.
  • Minimum one year of customer service experience preferred but not required for entry-level candidates.
  • Strong problem-solving skills, patience, and empathy when handling customer concerns.
  • A reliable internet connection and a quiet workspace for remote work.
  • Tech-savvy with experience in CRM tools and software applications.
Benefits

We offer a range of benefits to support your career growth and well-being, including flexible working arrangements, opportunities for professional development, and a supportive team environment.

Requirements

To succeed in this role, you will need to have strong communication skills, both written and verbal, and be able to work effectively in a team environment. You should also be proficient in CRM tools and software applications.



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