Global Customer Service Expert
3 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Support Professional to oversee our customer service process. This is an excellent opportunity for someone who enjoys working in a dynamic environment and can effectively handle multiple tasks simultaneously.
- Oversee the entire customer service process, ensuring timely responses and resolution of customer complaints.
- Develop policies and procedures to enhance customer support.
- Plan and implement training programs to standardize service delivery.
- Conduct quality assurance surveys with customers and provide feedback to staff.
- Bachelor's degree or Diploma in Administration or related field.
- Strong interpersonal and written/oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Knowledge of mediation and conflict resolution techniques desirable.
This role offers a unique chance to work in a fast-paced environment and contribute to the growth and success of the organization. The ideal candidate will have a passion for delivering exceptional customer experiences and be committed to continuous improvement.
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