Customer Service Expert

1 day ago

Karachi, Sindh, Pakistan beBeeCommunication Full time
Senior Customer Service Specialist

We are seeking a talented professional to excel in customer-centric roles with exceptional communication skills and problem-solving abilities.

Key Responsibilities:

  1. Respond to customer inquiries in a professional manner, addressing product information, order management, and service delivery requirements.
  2. Maintain accurate records of customer interactions, capturing details of inquiries, complaints, and comments, as well as actions taken.
  3. Follow up on customer requests to ensure prompt resolution, aiming for First Contact Resolution (FCR) whenever possible.
  4. Escalate unresolved customer grievances or special requests to designated departments for further investigation.
  5. Contribute to enhancing our organization's reputation by proactively addressing new challenges and exploring opportunities to add value to job accomplishments.

What Makes You A Good Fit For This Job?

  • Demonstrated problem-solving ability
  • Effective communication of technical information to non-technical audiences
  • Bachelor's degree or higher
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office applications, particularly MS Excel and MS Word

What To Expect After Applying:

Once you've applied, sit back and relax while we review your application. We'll contact you within 3 working days via phone call for an initial screening. Your patience and understanding are appreciated.

This is a fantastic opportunity to take your career to the next level by joining a dynamic team that values innovation and customer satisfaction.

With a focus on excellent communication and interpersonal skills, you will be responsible for delivering top-notch support to customers through various mediums, including written and verbal interactions.

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