Contact Center Support Specialist

Contact Center SpecialistWe are seeking a dedicated Contact Center Specialist to join our team. The successful candidate will be responsible for handling customer calls, resolving issues, and providing exceptional customer service. This is a full-time position requiring the ability to work diligently and handle pressure to meet targets and deadlines.

We are a USA based Call Centre Operating From Lahore Since 2020, working on different campaigns including inbound and outbound.Role DescriptionThis is a full-time on-site role for a Call Centre Representative at TrustLink Contact Center in Lahore. The Call Centre Representative will be responsible for handling customer inquiries, resolving customer issues,...

Contact Center RepresentativeWe are seeking a highly motivated and customer-focused individual to join our contact center team.As a Contact Center Representative, you will be responsible for:Responding to incoming calls and emails from clients.Providing accurate and timely information to clients regarding their cases.Scheduling appointments and handling...

Contact Center RepresentativeWe are looking for a highly motivated and results-driven Contact Center Representative to join our team. As a Contact Center Representative, you will play a critical role in providing exceptional service to our customers.Key Responsibilities:Act as a point of contact for customers via phone or other communication channels.Solve...

Contact Center AgentWe are seeking a highly motivated and organized individual to join our contact center team as a contact center agent. In this role, you will be responsible for handling customer calls, responding to emails, and resolving customer issues in a timely and professional manner.The ideal candidate will have excellent communication skills, both...

Job DescriptionWe are seeking an experienced Telecom Engineer to join our team. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations.Acting as the point of contact for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting...

Contact Center AgentWe are seeking a highly motivated and results-driven contact center agent to join our team. As a contact center agent, you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner.Job Description:The ideal candidate will have good English fluency and the ability to carry out...

Cloud Contact Center AdministratorAs a key member of our team, you will be responsible for ensuring the smooth operation of global telephony & contact center services. Key duties include administration, troubleshooting, and problem-solving with technical teams.Main ResponsibilitiesAct as the main point of contact for daily Genesys cloud issues and...

Duties and ResponsibilitiesThe Contact Center Supervisor will be responsible for:Leading a team of customer service representatives.Ensuring excellent customer service delivery.Managing attendance and performance records.Identifying areas for improvement and implementing changes.Requirements:Proven experience in a contact center or customer-facing...

As a Senior Telecom Engineer, you will be responsible for ensuring seamless operation of contact center and unified communication platforms. This includes resolving complex technical issues, providing technical guidance to clients, and collaborating with teams to meet project objectives. Your expertise in Genesys Cloud CX Contact Center and other UC...