Visitor Experience Coordinator

2 days ago

Dera Ghazi Khan, Punjab, Pakistan beBee Careers Full time
Visitor Services Associate

Position Title - Visitor Services Associate

Salary: $15.75/hourly, Part-Time, Non-Exempt.

  • The role involves welcoming and engaging visitors to provide an exceptional experience at Fort Monroe's museum complex.
  • Greet and welcome visitors, and provide them with information about the museum, its history, and other program options.

The Visitor Services Associate will work in a team-oriented environment providing customer service, working from either the newly opened Visitor and Education Center or the Casemate Museum.

Job Responsibilities:

  • Implement front desk daily procedures.
  • Complete daily opening and closing procedures for the building.
  • Act as the primary source of access and communication for the visitor.
  • Answer, handle, and direct phone calls or other inquiries.
  • Quickly assess and resolve visitors' needs.
  • Maintain focus and a professional demeanor while serving large numbers of visitors.
  • Provide information about tickets to the museum, special experiences, and other program options.
  • Process reservations for the museum's timed entry and issue tickets.
  • Handle cash, check, and charge transactions.
  • Conduct tours and assist with additional programs.

Required Skills and Qualifications:

  • Possess excellent interpersonal and communication skills.
  • At least one year of visitor or guest service experience (preferably in a museum setting).
  • Must possess excellent customer service skills; work well with a diverse group of colleagues.
  • Be flexible to the changing needs of each day, and have the ability to handle a fast-paced environment while providing a quality visitor experience.
  • Computer skills are essential.
  • Must be able to learn quickly and adapt to the ticketing and customer relationship software.

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