Senior Technical Services Professional

6 days ago

Karachi, Sindh, Pakistan beBeeFieldEngineer Full time $100,000 - $145,000
Service Engineer Role

A company is seeking a skilled Field Service Engineer to join their team.

  • Main Responsibilities:
    Installation of advanced systems and equipment, involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards. Collaborate with internal teams to develop customized solutions for high-end or complex customer requirements.
  • Troubleshooting & Problem Resolution:
    Diagnostics and troubleshooting for critical or highly technical equipment failures, using diagnostic tools and AI-powered platforms. Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
  • Proactive Maintenance & Performance Optimization:
    Predictive maintenance programs by analyzing data to anticipate and prevent equipment failures before they occur. Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimized for peak performance.
  • Remote Support & Digital Tools Integration:
    Remote monitoring tools and AI-based generated video to provide real-time assistance to team and/or customers, reducing the need for on-site visits. Ensure that service data captured is used to create actionable insights for both field service operations and customer satisfaction.
  • Customer Engagement & Relationship Management:
    Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization. Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
  • Process Improvement & Knowledge Sharing:
    Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction. Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
  • Health, Safety, and Compliance:
    Ensure that all field service activities comply with industry regulations and safety standards. Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
  • Reporting & Documentation:
    Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent. Analyze service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

Requirements:

  • Bachelor's degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience.
  • Minimum of 2 years experience in the Field Service industry.
  • Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
  • Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, etc is a plus.

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