Patient Engagement and Satisfaction Coordinator

6 days ago


Islamabad, Islamabad, Pakistan PointofIT Full time

In this role, you will be working as an Account Management Specialist - PointofIT Medical Billing to ensure client satisfaction and success in a fast-paced, collaborative environment. The primary responsibility of this position is to serve as the main point of contact for medical billing clients, guaranteeing their goals and satisfaction are consistently met.

You will be responsible for providing expert support and guidance on medical billing processes to help clients navigate complex billing requirements. You will also collaborate with internal billing teams to resolve client issues quickly, manage inquiries, and keep clients informed of product or service updates.

Key Skills and Qualifications:

  • Excellent English communication skills – verbal and written.
  • Strong background in medical billing, with hands-on experience in client management and account support.
  • Proven success in a customer success or account management role in the healthcare or medical billing sector.
  • Ability to work effectively in an onsite, night-shift role.


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