Customer Experience Representative

3 days ago


Faisalabad City Tehsil, Pakistan beBee Careers Full time
Job Description

The Commercial Experience Executive is part of a commercial experience team, reporting to the Commercial Experience Manager. This role involves deputation at an Experience Center.

Main Responsibilities
  1. Welcome, guide, and manage walk-in customers with excellent greeting skills.
  2. Develop a basic understanding of CRM systems and linked portals.
  3. Handle customer queries effectively at the experience center, enhancing their experience by providing exceptional service.
  4. Maintain high-quality standards for customer facilitation.
  5. Support product upselling from the experience center.
  6. Initiate measures to improve customer experience and minimize wait/service times.
  7. Develop confidence and self-assurance needed to serve customers effectively.
  8. Take ownership to ensure timely resolution of customer complaints.
  9. Manage customer retention and churn.
  10. Coordinate and follow up with stakeholders for issue resolution.
  11. Achieve monthly KPIs related to adherence, service, and sales.


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