IT Service Management Leader

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled IT Service Management (ITSM) leader to join our organization at Virtual Force Inc.

Key Responsibilities:
  • Optimize and oversee IT service management processes and practices
  • Develop and improve incident, problem, change, and release management processes
  • Lead and mentor the ITSM team to achieve high performance and continuous improvement
  • Collaborate with stakeholders to align ITSM strategies with business objectives and goals
  • Implement and maintain ITIL best practices throughout the organization
  • Monitor and report on key performance indicators (KPIs) for IT services
  • Manage vendor relationships and contracts related to ITSM tools and services
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum 8 years of experience in IT Service Management, preferably in a medium to large-scale organization
  • Strong knowledge of ITSM tools and technologies, including proficiency in platforms such as ServiceNow, BMC Remedy, or similar
  • Proven track record of implementing and managing automation solutions within Microsoft 365 ecosystem
  • Experience in NOC (Network Operations Control) and SOC (Security Operations Control)
  • Strong understanding of IT infrastructure and operations
  • Ability to work in a fast-paced, dynamic environment and adapt to changing requirements
  • Excellent leadership, team management, analytical, and problem-solving skills


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