
IT Service Management Leader
6 days ago
We are seeking a highly skilled IT Service Management (ITSM) leader to join our organization at Virtual Force Inc.
Key Responsibilities:- Optimize and oversee IT service management processes and practices
- Develop and improve incident, problem, change, and release management processes
- Lead and mentor the ITSM team to achieve high performance and continuous improvement
- Collaborate with stakeholders to align ITSM strategies with business objectives and goals
- Implement and maintain ITIL best practices throughout the organization
- Monitor and report on key performance indicators (KPIs) for IT services
- Manage vendor relationships and contracts related to ITSM tools and services
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 8 years of experience in IT Service Management, preferably in a medium to large-scale organization
- Strong knowledge of ITSM tools and technologies, including proficiency in platforms such as ServiceNow, BMC Remedy, or similar
- Proven track record of implementing and managing automation solutions within Microsoft 365 ecosystem
- Experience in NOC (Network Operations Control) and SOC (Security Operations Control)
- Strong understanding of IT infrastructure and operations
- Ability to work in a fast-paced, dynamic environment and adapt to changing requirements
- Excellent leadership, team management, analytical, and problem-solving skills
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Customer Service Leader
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Credit Controller
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Leader of Customer Service Teams
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Technical Support Consultant
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Management Services Director
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