Senior Technical Support Specialist

1 week ago


Lahore, Punjab, Pakistan beBeeTechnical Full time 700,000 - 1,000,000
Job Overview

Delivering technical assistance to clients forms the core of this role.

About the Position

This job involves working closely with customers to understand and resolve their technical problems in a timely manner.

Key Responsibilities
  • Provide technical support to clients, identify and troubleshoot issues, and ensure prompt resolutions.
  • Collaborate with customers to comprehend and resolve their technical difficulties effectively.
  • Ensure high customer satisfaction levels by providing excellent service.
Requirements
  • Strong analytical skills along with the ability to work efficiently within a team environment are essential.
  • Customer support and service skills combined with strong problem-solving abilities are crucial.
  • A Bachelor's degree in Information Technology, Computer Science, or a related field is required. A minimum of 1-2 years' experience in a technical support role is highly desirable.
Skills Required
  • Analytical Skills: Strong ability to analyze complex technical issues and develop effective solutions.
  • Customer Support Skills: Excellent communication and interpersonal skills to provide top-notch customer service.
  • Problem-Solving Abilities: Ability to think critically and develop creative solutions to complex technical problems.
What We Offer

As a technical support engineer, you will have the opportunity to work in a dynamic and innovative environment that values customer satisfaction and employee growth.



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