Customer Experience Expert
6 days ago
The Operations department seeks a Technical Support Specialist to provide expert solutions to technical problems and claim resolution for customers. The ideal candidate will possess strong communication skills, proficiency in MS Office, and experience working with international clients. This role involves guiding customers through the claim filing process, providing assistance with queries and concerns, and delivering high-quality customer experiences.
Key Qualifications- O-Levels/Intermediate or above
- Excellent English Written and Verbal Communication with IT background
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Provide assistance to customers with the claim filing process via phone call
- Maintain a high level of service by dealing with customers in a friendly, efficient, and attentive manner
- Deliver exceptional customer experiences as measured by performance objectives
- Perform successful troubleshooting on customers' products and provide accurate resolutions
- Explain complex technical concepts in a simple manner to provide troubleshooting help
- Stay up-to-date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
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