Operations Team Lead

2 days ago


Zhob District, Balochistan, Pakistan beBee Careers Full time

Job Summary

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  • The Operations Manager is responsible for the overall management and operational excellence of our Wholesale Carrier Services department.

Key Responsibilities

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  • Oversee Day-to-Day Operations: Manage the daily activities of the wholesale carrier services team, including project management, order fulfillment, provisioning, service assurance, and customer support.
  • Team Performance: Set clear performance goals for the team, monitor individual and team performance, and provide regular feedback and coaching.
  • Drive Operational Efficiency: Develop and implement process improvements and workflows to enhance operational efficiency, manage budget, reduce costs, and improve service delivery.
  • Project Management: Establish and maintain project schedules, consistent project cadence, ensure high project performance, and proactively identify and swiftly resolve any project-related challenges.
  • Service Assurance: Manage service level agreements (SLAs) with carrier partners, ensuring compliance and meeting performance targets.
  • Innovation and Growth: Collaborate with cross-functional teams to develop and implement innovative operational/network solutions that drive business growth and improve operational efficiency.
  • Industry Awareness: Stay up to date about industry trends, emerging technologies, and best practices to continuously improve network infrastructure and security.
  • Operational Metrics: Monitor and analyze service performance, KPIs, and operational metrics, and generate regular reports for stakeholders.

Qualifications

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  • Experience: Proven experience in managing and leading high-performing teams. Proficiency with Microsoft 365, OSS/BSS systems, and project management software. Strong knowledge of telecommunication technologies, standards, and best practices.
  • Education: Bachelor's degree in Telecommunications, Engineering, Business or a related field.
  • Skills: Excellent verbal and written communication skills. Strong leadership and mentorship skills. Proficiency in project management and improving operational performance.
  • Attributes: Self-motivated, goal-oriented, and able to work independently. A positive attitude and a strong work ethic. Ability to work under pressure and meet deadlines.


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