
Operations Team Lead
2 days ago
Job Summary
">- The Operations Manager is responsible for the overall management and operational excellence of our Wholesale Carrier Services department.
Key Responsibilities
">- Oversee Day-to-Day Operations: Manage the daily activities of the wholesale carrier services team, including project management, order fulfillment, provisioning, service assurance, and customer support.
- Team Performance: Set clear performance goals for the team, monitor individual and team performance, and provide regular feedback and coaching.
- Drive Operational Efficiency: Develop and implement process improvements and workflows to enhance operational efficiency, manage budget, reduce costs, and improve service delivery.
- Project Management: Establish and maintain project schedules, consistent project cadence, ensure high project performance, and proactively identify and swiftly resolve any project-related challenges.
- Service Assurance: Manage service level agreements (SLAs) with carrier partners, ensuring compliance and meeting performance targets.
- Innovation and Growth: Collaborate with cross-functional teams to develop and implement innovative operational/network solutions that drive business growth and improve operational efficiency.
- Industry Awareness: Stay up to date about industry trends, emerging technologies, and best practices to continuously improve network infrastructure and security.
- Operational Metrics: Monitor and analyze service performance, KPIs, and operational metrics, and generate regular reports for stakeholders.
Qualifications
">- Experience: Proven experience in managing and leading high-performing teams. Proficiency with Microsoft 365, OSS/BSS systems, and project management software. Strong knowledge of telecommunication technologies, standards, and best practices.
- Education: Bachelor's degree in Telecommunications, Engineering, Business or a related field.
- Skills: Excellent verbal and written communication skills. Strong leadership and mentorship skills. Proficiency in project management and improving operational performance.
- Attributes: Self-motivated, goal-oriented, and able to work independently. A positive attitude and a strong work ethic. Ability to work under pressure and meet deadlines.
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