Expert Travel Booking Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time
Flight Operations Team Member

We are seeking a highly skilled and experienced Flight Operations Team Member to join our team.

  • This role requires the ability to demonstrate full competence with operational processes for issuance, reconciliation, and fulfilment of airline tickets.
  • The candidate must also have a clear understanding of IATA Fares and Ticketing including BSP Accounting, Refunds, and Reconciliation processes.

The ideal candidate will be able to handle complexities of flight bookings and ticket issuance that cannot be covered via automation.

Responsibilities:

  • Modification of Flight Reservations and Tickets that cannot be handled online such as ticket exchanges, voids, cancellations, and refund processing.
  • Understanding and applying the best fares possible for domestic and international flights such as contract fares, snap codes (CAT, NEGO FARES airlines' rules etc.).
  • Multi PCC and Multi GDS shopping to reduce fares that are booked.
  • Performing Quality Control checks to ensure that all bookings adhere to the flight rules.
  • Monitoring and identifying issues with our booking and ticketing systems.
  • Creating and updating profiles and invoicing.
  • Building PNRs, creating itineraries, checking basic and advance availability, reading fare rules, and ensuring that all tickets are issued by deadlines.
  • Booking and Ticketing optimisation, reissuing, voiding, cancelling, and re-booking flights to gain additional savings.
  • Working with multiple consolidators globally in multiple BSPs to gain the highest level of commission or the lowest fare possible for a given booking.

Requirements:

  • Fluency in English at a B2 level.
  • A minimum of 2 years of experience in a similar role from OTA or Flights Background.
  • Awareness and experience in the travel industry.
  • Strong communication skills are a must-have for this role.
  • Military service completion or exemption is necessary.
  • The candidate should be flexible with rotational shifts and days off.
  • Males must be flexible with night and overnight shifts.
  • The job requires working in an onsite setting.

What You'll Get:

You'll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.

Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods to solve complex challenges in the world of travel technology.

You'll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.

Most importantly, you'll be part of our exciting mission to build the best travel technology company in the world.

Benefits:

  • Medical insurance coverage.
  • Well-stocked pantry.
  • Regular social events like team lunches, office parties, and Fun Fridays.
  • Weekly sports activities (football, badminton, archery to name a few).
],

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