Customer Service Training Specialist

12 hours ago


Lahore, Punjab, Pakistan Selecta Sol Full time
Company Overview
Selecta Sol Services is a pioneering technology solutions company specializing in digital marketing, Odoo ERP, CRM, software development, marketing automation, SEO, web development, media creation, and content writing. We are at the forefront of innovative solutions for businesses.

Job Description
This full-time on-site role is responsible for conducting training sessions for call center agents, developing effective training materials, monitoring performance, and providing valuable feedback to enhance customer service quality.

Required Skills and Qualifications
  • Experience in call center training, customer service, and CRM systems is essential.
  • A strong understanding of digital marketing and marketing automation principles is highly valued.
  • Excellent communication and interpersonal skills are necessary for success in this role.
  • The ability to develop and deliver engaging training materials effectively is crucial.
  • Experience in SEO and web development is an added advantage.
  • A Bachelor's degree in a related field is required.

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