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Training and Development Specialist
14 hours ago
Selecta Sol Services is a forward-thinking company specializing in digital marketing, Odoo ERP, CRM, software development, marketing automation, SEO, web development, media creation, and content writing. As a leader in innovative technology solutions for businesses, we are committed to delivering top-notch services that drive results.
Job DescriptionThis is a full-time on-site role for a Call Center Trainer at Selecta Sol. The successful candidate will be responsible for conducting comprehensive training sessions for call center agents, developing engaging training materials, monitoring performance metrics, and providing actionable feedback to enhance customer service quality.
Required Skills and Qualifications- Proven experience in call center training, customer service, and CRM systems
- Knowledge of digital marketing and marketing automation principles
- Exceptional communication and interpersonal skills
- Able to develop and deliver effective training materials
- Bachelor's degree in a related field
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