Client Service Director

7 hours ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 6,000,000 - 9,000,000

Job Title: Client Service Director

This role oversees the direction, coordination, and evaluation of staff and departments located in Karachi.

Key Responsibilities:

  • Respond to customer enquiries promptly and provide timely responses.
  • Collaborate with internal departments to meet service requirements and ensure efficient delivery.
  • Understand customer needs and identify opportunities for improving product solutions and optimizing channel usage.
  • Maintain high quality standards and continuously improve service level standards.
  • Recruit, train, and develop employees, plan and assign work, appraise performance, and address complaints and resolve problems.
  • Provide billing information to clients and ensure timely payments.
  • Hold departmental staff accountable for quality and production, and facilitate improved working relationships with government agencies.

Requirements:

This role requires excellent communication and interpersonal skills, ability to meet deadlines, and a high level of internal and external customer service. The candidate should be proactive, service-oriented, and able to work late hours with frequent traveling required.

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