Senior Sales Support Specialist

3 days ago


Karachi, Sindh, Pakistan Qatar Airways Full time
Role Summary

Join Qatar Airways' sales operations team and contribute to driving business growth through effective collaboration with the sales team.

In this role, you will provide critical technical support to achieve assigned revenue targets.

  • Engage with the sales team to enhance revenue generation.
  • Act as a subject matter expert in sales operations, handling daily complex tasks, including reservations, ticketing, trade/corporate account management, group sales, sales support, sales systems, and administration.

Key Responsibilities:

  1. Implement and adhere to established Standard Operating Procedures (SOPs) for sales operations functions to ensure alignment with QR's global sales/sales operations principles.
  2. Support the team with complex queries, maintaining high levels of customer satisfaction.
  3. Assist junior Sales Operations Agents with their queries and escalations, promoting efficiency and quality services.
  4. Produce and distribute reports as required by the reporting Line Manager.
  5. Coordinate with customers and trade partners on enquiries and requests.
  6. Train junior Sales Operations Agents in QR processes and policies.
  7. Perform additional duties as assigned by the Head of the Department.

Core Responsibilities:

  • Managing sales operations activities, encompassing Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
  • Executing refunds, issuing/reissuing tickets, and handling all associated cases.
  • Booking new reservations and modifying existing ones, ensuring accurate fare quotes and travel regulations.
  • Providing support to Travel Agencies with reservation-related tasks.
  • Creating reports for relevant markets and disseminating monthly performance reports.


  • Karachi, Sindh, Pakistan Robust Support and Solutions Full time

    Network Support SpecialistWe are seeking a skilled Network Support Specialist to join our team at Robust Support and Solutions in Karachi, Pakistan.Job Summary:This role involves providing technical support to end-users on hardware, software, and network-related issues.About the Job:This position requires a strong understanding of computer systems, networks,...


  • Karachi, Sindh, Pakistan Citibank (Switzerland) AG Full time

    Job Description:We are looking for an experienced Senior Administrative Support Specialist to join our team at Citibank (Switzerland) AG. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our senior leadership team.Manage day-to-day operations of the office, including supply ordering and...


  • Karachi, Sindh, Pakistan Connect Sales Full time

    About Our CompanyWe are Connect Sales, a rapidly expanding sales consultancy specializing in sales department establishment, recruitment, training, employee benefits, sales manual & policies, and outsourcing services.Our company provides a range of services designed to help organizations improve their sales performance and achieve their goals. With a focus...


  • Karachi, Sindh, Pakistan Futurist Solution Full time

    Futurist Solutions OverviewWe operate in the Business Consulting and Services sector, specifically in Sales and Business Development.As a Telesales Specialist, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Job Description:Job Summary: Provide customer service, communication, sales support, and training...


  • Karachi, Sindh, Pakistan Rech International Full time

    Sales Support Specialist RoleWe are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at Rech International.Key Responsibilities:Maintain accurate records of store inventory, including stock levels, orders, and tracking of items stored in hospitals and healthcare facilities.Manage case details, invoicing, and delivery...


  • Karachi, Sindh, Pakistan Connect Sales Full time

    Job DetailsWe are seeking a highly skilled and experienced HR professional to join our team as a Labor Relations Specialist.The ideal candidate will have a strong background in employment law, labor relations, and industrial relations.You will be responsible for investigating employee complaints, reviewing and providing submissions on employment relations...


  • Karachi, Sindh, Pakistan Connect Sales Full time

    Job TitleWe are seeking a highly skilled and experienced HR professional to join our team as an Senior Industrial Relations Professional.The ideal candidate will have a strong background in employment law, labor relations, and industrial relations.You will be responsible for investigating employee complaints, reviewing and providing submissions on employment...


  • Karachi, Sindh, Pakistan ECOM Specialist LLC Full time

    Company Overview:ECOM Specialist LLC is a Dallas-based IBM & SAP Business Partner.We are seeking a talented and experienced UI/UX Designer to join our dynamic team.The ideal candidate will have a passion for user-centered design and a proven track record of creating intuitive, visually appealing, and engaging user interfaces.


  • Karachi, Sindh, Pakistan Qatar Airways Full time

    Job RequirementsQatar Airways is seeking an experienced sales operations professional to join our team in Karachi.As a senior sales support specialist, you will work closely with the sales team to drive revenue growth through effective technical support.Develop strong relationships with the sales team to enhance revenue generation.Serve as a subject matter...


  • Karachi, Sindh, Pakistan Sika Full time

    About This OpportunitySika is looking for a highly skilled sales support specialist to join its team.Candidates must have a minimum of 3-4 years of experience in customer-facing roles within the construction, chemical, cement, or other large manufacturing sectors.Main Responsibilities:The ideal candidate will be responsible for:Responding to customer...


  • Karachi, Sindh, Pakistan 92Techno Full time

    Senior Software Support Engineer92Techno is seeking a skilled engineer to provide expert-level technical support for virtualization and VDI-related issues.Job Summary:Our ideal candidate will have 8-10 years of experience in virtualization and software support.Key Responsibilities:Design and implement VDI environments to meet customer needs.Provide technical...


  • Karachi, Sindh, Pakistan Robust Support and Solutions Full time

    Financial Data SpecialistRSS is seeking a skilled Financial Data Specialist to join our team.About the JobThis role involves preparing accurate and insightful financial information using Advanced Excel and Power BI.Main ResponsibilitiesAnalyze and present complex financial data using Advanced Excel and Power BI.Collaborate with senior management to drive...


  • Karachi, Sindh, Pakistan CINCO360 LLC Full time

    Senior Business Engagement SpecialistWe are seeking a Senior Business Engagement Specialist to build and maintain strong relationships with clients, understand their needs, and provide tailored solutions.The successful candidate will have proven experience in software sales, specifically in design and development services, and expertise in Bark, PPC, and...


  • Karachi, Sindh, Pakistan Horyzon Full time

    Client Support SpecialistAbout the Role:Horyzon is seeking an experienced Client Support Specialist to provide exceptional support to our clients. This role involves responding to client inquiries, resolving issues, and collaborating with internal teams to deliver tailored solutions.Key Responsibilities:Client Communication: Develop strong relationships with...


  • Karachi, Sindh, Pakistan CIS (Pvt) Ltd Full time

    Job RequirementsCIS (Pvt) Ltd seeks an exceptional Senior Software Support Executive to join our team. This role requires a deep understanding of SQL query optimization and hands-on experience in resolving complex software issues.ResponsibilitiesManage advanced technical support, focusing on SQL query optimization and troubleshooting.Assist clients with...

  • IT Sales Specialist

    5 days ago


    Karachi, Sindh, Pakistan Limton Group of Companies Full time

    Job DescriptionThe Limton Group of Companies is looking for an IT Sales Specialist to join our team. In this role, you will be responsible for conducting product demonstrations, testing products, and providing sales support. Excellent verbal and written communication skills in English are essential.Required Skills and Qualifications:Proficiency in MS Office...


  • Karachi, Sindh, Pakistan FAIR Consulting Group Full time

    About the OpportunityWe are excited to offer a challenging and rewarding opportunity as an Outbound Sales Specialist at FAIR Consulting Group. As a key member of our team, you will have the opportunity to work closely with our Senior Leadership team to drive business growth through effective sales and marketing strategies.Your primary responsibility will be...


  • Karachi, Sindh, Pakistan Ms. Nelson Paints Industries Full time

    Job OverviewM/s. Nelson Paints Industries seeks a highly skilled Administrative Support Specialist to provide exceptional support to various company departments. This individual will be responsible for maintaining a clean and compliant work environment, resolving staff grievances, and implementing departmental Standard Operating Procedures (SOPs).Key...


  • Karachi, Sindh, Pakistan GCS Pvt Ltd Full time

    GCS Pvt Ltd is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for configuring and installing computer hardware, operating systems, and applications efficiently.Maintaining and monitoring computer systems and networks to ensure optimal performance is a critical aspect of this role. You will set...


  • Karachi, Sindh, Pakistan Indus Clean Energy Pvt. Ltd. Full time

    Job OverviewWe are looking for a highly motivated and results-driven Senior Sales Manager to join our team at Indus Clean Energy Pvt. Ltd.The selected candidate will play a vital role in identifying potential customers and converting them into satisfied clients to drive our company's growth.Key ResponsibilitiesThe Senior Sales Manager will be responsible...