
Operations Support Agent Senior
3 days ago
Qatar Airways is seeking an experienced sales operations professional to join our team in Karachi.
As a senior sales support specialist, you will work closely with the sales team to drive revenue growth through effective technical support.
- Develop strong relationships with the sales team to enhance revenue generation.
- Serve as a subject matter expert in sales operations, handling complex daily tasks, including reservations, ticketing, trade/corporate account management, group sales, sales support, sales systems, and administration.
Key Responsibilities:
- Establish and implement Standard Operating Procedures (SOPs) for sales operations functions to ensure alignment with QR's global sales/sales operations principles.
- Support the team in resolving complex customer inquiries, maintaining high levels of customer satisfaction.
- Collaborate with junior Sales Operations Agents to resolve their queries and escalations, promoting efficiency and quality services.
- Produce and distribute reports as required by the reporting Line Manager.
- Communicate with customers and trade partners on enquiries and requests.
- Train junior Sales Operations Agents in QR processes and policies.
- Perform additional duties as assigned by the Head of the Department.
Primary Responsibilities:
- Overseeing sales operations activities, encompassing Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Executing refunds, issuing/reissuing tickets, and handling all associated cases.
- Booking new reservations and modifying existing ones, ensuring accurate fare quotes and travel regulations.
- Supporting Travel Agencies with reservation-related tasks.
- Creating reports for relevant markets and disseminating monthly performance reports.
-
Support Operations Manager
5 days ago
Karachi, Sindh, Pakistan The Luxury Privilege Club Full timeJob SummaryWe are seeking a highly skilled Customer Support Executive to join our team at The Luxury Privilege Club. As a key member of our support operations team, you will be responsible for providing exceptional support to our valued customers.About the Role:Deliver high-quality customer support through various communication channels.Maintain accurate...
-
Senior Sales Support Specialist
3 days ago
Karachi, Sindh, Pakistan Qatar Airways Full timeRole SummaryJoin Qatar Airways' sales operations team and contribute to driving business growth through effective collaboration with the sales team.In this role, you will provide critical technical support to achieve assigned revenue targets.Engage with the sales team to enhance revenue generation.Act as a subject matter expert in sales operations, handling...
-
Customer Support Agent for Online Retailer
5 days ago
Karachi, Sindh, Pakistan Deal & Desire Full timeRole DescriptionWe are seeking an experienced Customer Support Agent to join our team at Deal & Desire.In this role, you will be responsible for verifying online orders and ensuring their accuracy, which is critical to delivering an exceptional customer experience.Key AccountabilitiesVerify customer information, product details, and shipping addresses to...
-
Email Support Specialist
5 days ago
Karachi, Sindh, Pakistan ibex Full timeChat Support AgentThe Chat Support Agent is responsible for providing exceptional customer service through live chat conversations. This role requires excellent communication skills, both verbally and in writing, as well as the ability to resolve diverse customer queries effectively. As a Chat Support Agent, you will be required to document customer...
-
Senior Financial Operations Manager
5 days ago
Karachi, Sindh, Pakistan Sapphire Textiles Full timeAt Sapphire Textiles, we are seeking a highly skilled Senior Financial Operations Manager to join our team.About the RoleThis is a challenging opportunity for an experienced Accounting and Finance Professional to work in Information Technology and Services in Karachi, Pakistan.Job DescriptionPrepare and submit advance and withholding tax statements on...
-
Commercial Operations Manager
5 days ago
Karachi, Sindh, Pakistan Smartech Industrial Solutions Full timeJob SummaryThis role requires a highly organized individual with excellent communication skills to oversee department operations and staff management.Key Responsibilities:Oversee daily operations of the trade coordination team, ensuring efficient processing of import and export documentation.Collaborate with senior management to prepare and review...
-
Operations Support Professional
4 days ago
Karachi, Sindh, Pakistan National Foods Limited Full timeAbout the OpportunityWe are seeking an experienced HR Operations Officer to join our team at National Foods Limited. This role offers a unique opportunity to make a meaningful contribution to our organization and grow your career in a dynamic environment.Key ResponsibilitiesThe successful candidate will be responsible for:Digitizing HR operations to improve...
-
Sales Operations Professional
3 days ago
Karachi, Sindh, Pakistan Qatar Airways Full timeJob OverviewAn exciting opportunity awaits at Qatar Airways to join our dynamic sales operations team.As a key member, you will collaborate closely with the sales team to drive revenue growth by providing exceptional technical support.Deliver unparalleled customer service to internal and external clients.Act as a product expert, supporting the team in...
-
Customer Service Agent
5 days ago
Karachi, Sindh, Pakistan Lycan Communication Full timeJob Title: Customer Service AgentWe are seeking dedicated and enthusiastic individuals to fill this crucial role as Customer Service Agents.This position plays a vital part in delivering exceptional service and support to our customers. To accommodate various schedules, we offer flexible timings that make it an ideal opportunity for students and working...
-
Senior Support Coordinator
5 days ago
Karachi, Sindh, Pakistan Self-Employed Tutor Full timeJob OverviewWe are seeking an experienced Senior Support Coordinator to provide personal and administrative support to our Self-Employed Tutor.The ideal candidate will possess excellent organizational and time management skills, with strong communication abilities and proficiency in Microsoft Office suite.This is a full-time hybrid position that involves...
-
Senior Administrative Support Specialist
3 days ago
Karachi, Sindh, Pakistan Citibank (Switzerland) AG Full timeJob Description:We are looking for an experienced Senior Administrative Support Specialist to join our team at Citibank (Switzerland) AG. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our senior leadership team.Manage day-to-day operations of the office, including supply ordering and...
-
Sales and Operations Team Lead
3 days ago
Karachi, Sindh, Pakistan Qatar Airways Full timeKey Role InformationQatar Airways seeks an experienced sales operations professional to join its dynamic team in Karachi.As a key member, you will contribute to driving business growth through effective collaboration with the sales team.Collaborate with the sales team to drive revenue growth.Act as a subject matter expert in sales operations, handling...
-
Instrumentation Systems Engineer
5 days ago
Karachi, Sindh, Pakistan SENIOR SPIRIT OF ROSELLE PARK Full timeSenior Instrument Technician Job DescriptionThe Senior Instrument Technician plays a critical role in ensuring the smooth operation of our power plant's instrumentation systems. This position requires a high level of technical expertise and excellent communication skills.Responsibilities:Provide technical guidance and support to junior technicians.Develop...
-
Senior IT Operations Manager
3 days ago
Karachi, Sindh, Pakistan Nedo Corporation Full timeAbout the RoleNedo Corporation is looking for a Senior IT Operations Manager to oversee the daily operation of our company's communication network and IT facilities. This role requires exceptional leadership skills, with the ability to build and manage high-performing teams.Responsibilities:Network Design and Deployment: Design, plan, and deploy Networking...
-
Senior Technical Operations Specialist
3 days ago
Karachi, Sindh, Pakistan Dany Technologies Full timeJob DescriptionThe successful candidate will be responsible for providing senior-level technical and operational support, addressing queries, and implementing changes promptly. With a strong background in software engineering and experience supporting applications such as Sales Flow, SAP, Forgen, HCM, and Oracle, you will possess the expertise to drive our...
-
Senior Operations Manager IT
5 days ago
Karachi, Sindh, Pakistan World Online (Wol) Full timeWorld Online (Wol) is seeking an experienced Senior Operations Manager IT to oversee the management and maintenance of our organization's networks. The successful applicant will have a proven track record of planning, implementing, and monitoring data communications systems.The key responsibilities of this role include:Managing a team of network...
-
Support Operations Manager
5 days ago
Karachi, Sindh, Pakistan ibex Full timeAbout the RoleWe are looking for a highly skilled Senior Customer Support Specialist to join our team in Pakistan. As a key member of our Operations department, you will be responsible for assisting U.S.-based clients' customers with their queries and concerns via call.The ideal candidate will have excellent communication skills, be able to convey courtesy...
-
Chat Support Agent
5 days ago
Karachi, Sindh, Pakistan ibex Full timeEmail Support SpecialistAs an Email Support Specialist at ibex, you will play a critical role in delivering exceptional customer experiences through timely and informative responses. Key responsibilities include providing prompt responses to customer inquiries, documenting customer interactions, and developing effective solutions to customer problems. You...
-
Global Shipping Operations Director
4 days ago
Karachi, Sindh, Pakistan Dwwlg Full timeAbout DWWLG:Dynamic World Wide Logistics Group (DWWLG) is a leading provider of logistics and transportation services, committed to delivering exceptional customer experiences and building long-term relationships. We are seeking a highly skilled and experienced individual to join our team as Global Shipping Operations Director, responsible for overseeing...
-
Software House Operations Manager
5 days ago
Karachi, Sindh, Pakistan MCS Digitizing Full timeWe are seeking an experienced Team Leader to oversee the operations of our Software House. Our ideal candidate will have a proven track record in leading high-performing teams and driving strategic objectives.The successful candidate will be responsible for leading and managing a team of software house agents, providing coaching and performance...