Service Delivery Expert
1 week ago
As a key player in ensuring client satisfaction, you will contribute to delivering exceptional customer experiences.
Your primary responsibilities will include assisting with purchases made through our ecommerce platform and providing accurate resolutions via calls. We value passion, work ethic, and experience dealing with international customers.
Key Responsibilities:
- Deliver top-tier customer service aligned with performance objectives and core values.
- Assist clients with ecommerce transactions.
- Communicate effectively and convey friendliness through courteous interactions.
- Provide alternatives for unavailable products/items.
- Follow established processes and procedures for resolutions.
- Stay up-to-date with system information, process changes, and future updates.
Requirements:
- O Levels/Intermediate or higher qualification.
- Excellent written and verbal communication skills.
- Proficiency in MS Office, especially Excel and Word.
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
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