IT Infrastructure Specialist

6 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time
IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our dynamic team. As an integral member of our organization, this role plays a pivotal part in championing end-user satisfaction through adept IT support.

The IT Support Specialist will be responsible for monitoring and maintaining our company's computer systems, performing hardware and software installations, and elevating our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

  • Main Responsibilities:
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels
Requirements
  • Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Strong knowledge of Windows, MacOS and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
  • Customer Handling experience and technical troubleshooting Expertise
  • Proficient in verbal and spoken English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
  • Call Center IT Support experience (preferred)
About Us

We are committed to creating a diverse and inclusive workplace that values diversity, equity, and inclusion. We welcome applications from talented individuals from all backgrounds, experiences, abilities, and perspectives.

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