
Leading Customer Support Specialist
2 weeks ago
The Assistant Manager will lead a team focused on continuous improvement and delivering exceptional user experiences.
Key Responsibilities:- Center Performance Management: Manage daily operations, meet performance targets for speed, efficiency, sales, and quality, forecast, analyze, and report Key Performance Indicators (KPIs) weekly and monthly, achieve daily quantitative targets, and maintain service levels.
- Team Organization and Development: Organize staffing, including shift patterns and staff numbers, review employee performance, identify training needs, plan training sessions, prepare rosters, coach, motivate, and retain staff, coordinate bonuses, rewards, and incentives, maintain leave and vacation logs, and plan for emergency situations.
- Quality Assurance and Improvement: Monitor random reviews, customer support emails, and operative performance to improve quality, minimize errors, and track statistics. Handle complex customer complaints, follow up on activities, share team workload, provide action plans to agents, and stay updated on industry developments.
Must be an Angolan or Portuguese national. Must be fluent in speaking, reading, and writing Portuguese. Minimum two years' experience in customer services (contact center experience preferred) with work experience in Angola required.
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Customer Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to handle inbound and outbound calls, providing exceptional customer service and closing sales. This role requires excellent verbal communication and interpersonal skills, as well as strong problem-solving abilities.
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Multifaceted Customer Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeBA/Equivalent Diploma/Technical Background RequiredWe are a rapidly growing distributor for electronic and industrial products of leading European brands.Job SpecificationKey Responsibilities:Customer Support Specialist: Handle inbound and outbound calls to provide exceptional customer service.Liaison with Overseas Offices: Coordinate with UAE and UK offices...
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Customer Support Operations Lead
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob TitleCustomer Support Operations LeadAbout the RoleWe are seeking an experienced Customer Support Operations Lead to join our team. The successful candidate will be responsible for leading and managing the daily operations of the support center, including meeting and setting customer service targets as well as planning areas of improvement or...
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Helpdesk Technician
4 weeks ago
Islamabad, Islamabad, Pakistan Leading Edge Full timeJoin to apply for the Helpdesk Technician role at LeadingEdge HR SolutionsJob Summary:Our client is seeking a highly skilled and customer-focused Help Desk Technician to join their team. The successful candidate will provide technical support to employees and customers, resolving issues related to computer systems, software, and...
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Lead Generation Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan Spantronics Pvt Ltd Full timeLead Generation Specialist - Solar / Clean Energy Spantronics Pvt Ltd, Pakistan Spantronics Private Ltd is responsible for generating sales leads in the U.S.A and supporting activities of all business units by directly interacting with customers using different communication mediums including mainly phone and email.We are expanding our sales force and...
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Customer Support Specialist
5 days ago
Islamabad, Islamabad, Pakistan Translation Empire PK Full timeGet AI-powered advice on this job and more exclusive features.Job Title: Customer Support SpecialistCompany: Translation EmpireLocation:DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.Responsibilities:Handle inbound/outbound calls professionallyRespond promptly to customer inquiries through various channelsIdentify customer...
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Customer Support Specialist
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are looking for a Customer Support Specialist who can provide excellent service to our customers through written and verbal communication.The ideal candidate will have a strong customer-centric attitude, be able to work in a fast-paced environment, and possess good problem-solving skills.Key Responsibilities:Respond to customer inquiries in a professional...
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Customer Support Professional
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support SpecialistDelivering exceptional customer experiences through active listening, empathy, and problem-solving skills. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about products and services.Responsibilities:Respond to customer inquiries via...
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Customer Service Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Customer Service Support SpecialistAbout the RoleWe are seeking a highly motivated and proactive individual to fill the position of Customer Service Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support.Salary and Job DescriptionThe successful candidate will...
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Customer Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Customer Support SpecialistAbout the RoleWe are seeking motivated individuals to support various campaigns in our American-based call center. The ideal candidate will possess a strong work ethic, excellent time management skills, and effective communication abilities.Key ResponsibilitiesCommit to professional growth and development, demonstrate...