Care Navigation Coordinator

7 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Role Overview

This Virtual Medical Manager/Care Navigator position focuses on supporting patients through the entire care process, from initial contact to final resolution.

You will work closely with patients to register their accounts, manage imaging orders, and assist with prior authorizations, all while ensuring seamless communication and follow-up.

As a key member of our team, you will be responsible for:

  • End-to-End Patient Support: Provide expert support to patients throughout their care journey, addressing any concerns or issues that arise.
  • Proactive Case Management: Identify and address potential delays or complications, ensuring timely appointments and follow-ups.
  • Scheduling Coordination: Match patients with available imaging providers, ensuring optimal care delivery.
  • Patient Communication: Deliver exceptional customer service via phone, email, and SMS, fostering trust and confidence with patients.

To excel in this role, you will need:

  • 2+ years experience in care navigation, scheduling, or patient support, preferably in radiology or healthcare.
  • Exceptional interpersonal and problem-solving skills, with a focus on delivering outstanding patient experiences.
  • Demonstrated ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.

We offer a competitive salary, remote work options, and opportunities for professional growth and development. If you are passionate about delivering top-notch patient care and driving operational excellence, we encourage you to apply.


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