Digital Solutions Manager

2 days ago

Islamabad, Islamabad, Pakistan beBeeProduct Full time 800,000 - 1,200,000
Job Description

The Product Expert will be responsible for managing and growing the wealth product portfolio, covering digital lending, savings, and investment solutions. This role focuses on product operations, portfolio management, customer experience, and data-driven insights to ensure products run smoothly and continue to add value for customers.

Key Responsibilities
  • Generate insights and analytics to monitor and optimize the performance of digital lending, savings, and investment products.
  • Manage the product roadmap and prioritize enhancements based on JazzCash objectives, regulatory requirements, and customer feedback.
  • Work closely with finance, operations, risk, and compliance teams to ensure smooth day-to-day operations of all wealth products.
  • Support in monitoring and tracking the Profit & Loss of the portfolio with a strong focus on operational efficiency and product sustainability.
  • Oversee the end-to-end complaint handling process for wealth products, ensuring timely resolution and continuous improvements in service levels.
  • Collaborate with technology teams to deliver system enhancements, bug fixes, and UI/UX improvements across the app, USSD, and call center.
  • Conduct periodic diagnostic and trend analysis to design portfolio optimization strategies while factoring in customer behavior, risk, market dynamics, and seasonality.
  • Coordinate with marketing, sales, and growth teams to support product adoption through effective campaigns and customer education.
Required Skills and Qualifications
  • Minimum qualification: Bachelor's degree in Management Sciences, Economics, Business Analytics, or a related field.
  • 2–4 years of experience in managing digital products (experience in fintech/wealth products is a plus).
  • Familiarity with digital lending, savings, and investment landscapes along with knowledge of product lifecycle management.
  • Strong command of Excel or other tools for analytics and reporting.
  • Excellent communication and stakeholder management skills to work effectively across teams.
  • Strong analytical skills with the ability to interpret data, identify trends, and propose actionable insights.
Benefits

This role offers a unique opportunity to join a leading organization that values entrepreneurial and innovative mindsets, harnesses professional and interpersonal collaboration, and fosters customer obsession.

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