Client Services Director

3 days ago


Lahore, Punjab, Pakistan Abacus BPO Full time

About the Role

  • Lead a High-Performing Team: Manage a team of 200 professionals in a fast-paced BPO environment, promoting teamwork, collaboration, and individual growth.
  • Develop Operational Strategies: Create and execute operational plans to drive business excellence, quality, and cost-effectiveness.
  • Ensure Effective Client Relationships: Build and maintain strong relationships with clients by understanding their needs and delivering exceptional service.

Responsibilities:

  • Establish Performance Expectations: Set clear goals, objectives, and performance standards for team members.
  • Monitor and Analyze Metrics: Track and analyze operational metrics to identify areas for improvement and drive business results.
  • Implement Corrective Action Plans: Address operational challenges proactively and develop effective solutions to ensure timely issue resolution.

Requirements:

  • Proven Leadership Experience: Demonstrate leadership skills and experience managing teams in a fast-paced BPO environment.
  • Strong Communication Skills: Excellent verbal and written communication skills to build strong client relationships and facilitate effective team collaboration.
  • Problem-Solving Skills: Proven ability to analyze complex problems, develop creative solutions, and implement effective change management strategies.


  • Lahore, Punjab, Pakistan National Marketing Services Full time

    OverviewNational Marketing Services is a dynamic company that provides innovative marketing solutions to businesses across various industries. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job DescriptionThe Client Services Manager will play a critical role in driving business growth and ensuring...


  • Lahore, Punjab, Pakistan Ali Hajveri Traders Full time

    Job OverviewWe are seeking a skilled Client Service Director to join our team at Ali Hajveri Traders. As a key member, you will drive customer satisfaction and revenue growth by setting clear expectations, identifying needs, and providing expert advice on cost-effectiveness.Key Responsibilities:Set customer expectations and revenue targets through...


  • Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time

    Client Relationship DirectorFuturo Digital Pvt. Ltd. seeks an accomplished Client Relationship Director to oversee client interactions, develop strategic partnerships, and drive revenue growth through exceptional customer service.Key Responsibilities:Build and maintain strong relationships with existing and prospective clients.Develop and implement...


  • Lahore, Punjab, Pakistan The Royal Aviation Services Full time

    Business Development and GrowthThe Royal Aviation Services invites applications for the position of Aviation Service Director, focusing on business development and expansion. This role requires a strong background in GDS software and exceptional communication skills to engage with customers and stakeholders.As a key member of the management team, the...


  • Lahore, Punjab, Pakistan Xtreme Sols Full time

    Company CultureAt Xtreme Sols, we foster a culture of innovation, collaboration, and continuous learning.Job DescriptionAs a Client Success Director, you will be responsible for ensuring the overall satisfaction of our clients by delivering exceptional service and support. This includes developing and executing comprehensive client strategies, conducting...


  • Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time

    Job SummaryThe Client Relationship Director will lead the development and execution of strategic account plans to drive revenue growth and improve customer satisfaction at Avanceon Middle East & South Asia.Responsibilities:Strategic Planning:  Develop and execute comprehensive account plans to meet or exceed revenue targets.  Collaborate with...


  • Lahore, Punjab, Pakistan Software Pro Full time

    We are seeking a Client Relationship Director to join our team at Software Pro. The ideal candidate will have experience in client-facing roles and a proven track record of building and maintaining strong relationships.Key ResponsibilitiesBuild and maintain strong relationships with clients.Provide exceptional customer service.Identify and pursue new...


  • Lahore, Punjab, Pakistan NADRA Technologies Ltd Full time

    Client Relationship Director Job DescriptionAs a Client Relationship Director, you will be responsible for maintaining strong relationships with key clients and stakeholders.This is an excellent opportunity to leverage your skills and expertise to drive business growth and success.Key ResponsibilitiesThe successful candidate will be responsible...


  • Lahore, Punjab, Pakistan Groomers International Full time

    Job SummaryGroomers International seeks an experienced Administrative Services Director to oversee daily operations and drive business growth.About the JobThe ideal candidate will have excellent leadership qualities, excellent communication skills, and a strong educational background.This role involves handling client interactions and driving business...


  • Lahore, Punjab, Pakistan 128 Securities (Pvt.) Ltd. - Lahore Stock Exchange Full time

    Investment Services Director Job OpportunityAbout Our Firm:128 Securities (Pvt.) Ltd. is a reputable securities firm in Pakistan, offering a range of investment services to its clients.Key Responsibilities:Leadership of investment services teamDevelopment of business strategies and plansClient relationship management and acquisitionCompliance with regulatory...


  • Lahore, Punjab, Pakistan National Marketing Services Full time

    Senior Client AdvocateWe are seeking a highly skilled and experienced professional to drive our client services strategy. The ideal candidate will possess exceptional leadership, communication, and interpersonal skills.About UsNational Marketing Services is a leading provider of marketing solutions. We are dedicated to delivering exceptional results for our...


  • Lahore, Punjab, Pakistan Smart Accounting & Tax Services Full time

    About the Role:We are seeking an experienced Accounting Operations Director to join our Accounting & Bookkeeping department at Smart Accounting & Tax Services. The successful candidate will be responsible for overseeing daily bookkeeping tasks for multiple clients, ensuring accuracy and timeliness.The Accounting Operations Director will manage project...


  • Lahore, Punjab, Pakistan Outsource Consultants Full time

    Engineering Services Director RoleWe are seeking an exceptional Engineering Services Director to join our team at Outsource Consultants. The role involves providing strategic direction and guidance on engineering services, ensuring that our civil structure projects meet the highest standards of quality and safety.Responsibilities include developing and...


  • Lahore, Punjab, Pakistan Zag Outsourcing Full time

    Job OverviewZag Outsourcing is seeking a highly skilled and experienced Client Service Manager to oversee multiple sites in Karachi. As a key member of our team, you will be responsible for the overall direction, coordination, and evaluation of staff and the department.The ideal candidate will have excellent communication and interpersonal skills, with the...


  • Lahore, Punjab, Pakistan Rims and Rings Full time

    Job Title: Sales and Service DirectorWe are seeking a highly experienced Sales and Service Director to join our team at Rims and Rings. As a key member of our management team, you will be responsible for driving sales growth and delivering exceptional customer service.Key Responsibilities:Developing and implementing sales strategies to drive revenue...


  • Lahore, Punjab, Pakistan Interwood Mobel Full time

    We are seeking a Client Acquisition Director to join our team at Interwood Mobel. As a key member of our sales team, you will play a crucial role in expanding our presence in the market, focusing on key market categories.About the Job:Pursue fresh sales leads, emphasizing key market segments to drive business growth.Cultivate strategic partnerships with...


  • Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time

    Guest Services DirectorThe Guest Services Director plays a pivotal role in ensuring that our guests receive the highest level of service and attention. Key responsibilities include analyzing customer feedback, identifying areas of improvement, and developing strategies to enhance overall ratings.Key Areas of Focus:Delivering Exceptional Guest Experiences:...


  • Lahore, Punjab, Pakistan Pak Elektron Limited (PEL) Full time

    About the RoleWe are seeking a highly skilled Service Quality Director to lead our technical operations team in achieving exceptional service quality standards. Key ResponsibilitiesElevate service quality by reducing repeat repairs and response times for customers and dealers.Monitor operational expenditure effectively within allocated resources.Coordinate...


  • Lahore, Punjab, Pakistan Highly Keen Full time

    Job Title: Director of Retail ServicesWe are looking for an experienced Director of Retail Services to lead our retail services team at Highly Keen.About the Role:Develop business strategies by analyzing sales forecasts, last year's sales data, and target goals from top management.Drive sales growth across shopping centers and bakeries through effective...


  • Lahore, Punjab, Pakistan Carteblanche Full time

    About Us:We are Carteblanche, a dynamic company that seeks a talented Director of Client Acquisition to play a vital role in our growth and expansion strategy. The ideal candidate will be responsible for identifying and pursuing new business opportunities across various markets.In this position, you will develop a deep understanding of our target market,...