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Client Services Director
3 days ago
About the Role
- Lead a High-Performing Team: Manage a team of 200 professionals in a fast-paced BPO environment, promoting teamwork, collaboration, and individual growth.
- Develop Operational Strategies: Create and execute operational plans to drive business excellence, quality, and cost-effectiveness.
- Ensure Effective Client Relationships: Build and maintain strong relationships with clients by understanding their needs and delivering exceptional service.
Responsibilities:
- Establish Performance Expectations: Set clear goals, objectives, and performance standards for team members.
- Monitor and Analyze Metrics: Track and analyze operational metrics to identify areas for improvement and drive business results.
- Implement Corrective Action Plans: Address operational challenges proactively and develop effective solutions to ensure timely issue resolution.
Requirements:
- Proven Leadership Experience: Demonstrate leadership skills and experience managing teams in a fast-paced BPO environment.
- Strong Communication Skills: Excellent verbal and written communication skills to build strong client relationships and facilitate effective team collaboration.
- Problem-Solving Skills: Proven ability to analyze complex problems, develop creative solutions, and implement effective change management strategies.
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