
Retail Outlet Team Lead
18 hours ago
Retail Outlet Team Lead
Job Summary:
We are seeking a highly skilled and experienced Retail Outlet Team Lead to oversee the performance of our retail outlets. The ideal candidate will have excellent leadership skills, analytical abilities, and strong communication skills.
About the Role:
As a Retail Outlet Team Lead, you will be responsible for supervising a team of retail outlet staff, ensuring their presence and good performance at the outlets. You will also be responsible for getting daily sales reports from the outlets, identifying areas for improvement, and implementing corrective measures. Additionally, you will train outlet employees on customer service and product knowledge, conduct monthly performance meetings with the retail outlets team, and prepare performance management reports, customer feedback reports, and attendance reports on a monthly basis.
Key Responsibilities:
1. Supervise Retail Outlets Team by ensuring their presence and good performance at Retail Outlets.
2. Get Sales Reports from Outlets on daily basis and ensure corrective measures where necessary.
3. Train the outlet employees on customer service and product knowledge.
4. Conduct Monthly Performance meetings (at Head Office) with Retail Outlets team.
5. Prepare Performance Management Report, Customer Feedback report, and attendance report of Retail Outlets on monthly basis.
6. Deal with Franchisee Owners and Shop in Shop Head for retail Issues.
7. Do surprise Visits at Retail Outlets (Time to Time) to check the Retail Team.
8. Plan the shelving and merchandising of products at retail outlets.
9. Any Other Tasks assigned by Management.
Requirements:
Analytical Skills
Communication Skills
Leadership Skills
Decision Making Skills
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