Customer Support Specialist

6 days ago

Saddar Town, Pakistan beBee Careers Full time

Job Description:

  • This role involves responding to patient inquiries and resolving issues related to orders, billing, tracking information, returns, and insurance coverage.
  • The ideal candidate will have excellent communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.
Key Responsibilities:
  • Facilitate patient orders by processing payments, updating patient information, and providing order status updates.
  • Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
  • Collaborate with internal departments to assist patients with additional support, ensuring seamless communication and resolution of issues.
  • Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
  • Document all patient interactions, resolutions, and internal communications accurately in customer support and ticketing systems.
  • Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
Requirements:
  • Previous experience in customer support, ticket handling, or a related field is preferred.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients and internal teams.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
  • Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.

Benefits of this Role:

  • Patient-centric work environment.
  • Opportunity to develop strong communication and problem-solving skills.
  • Challenging and dynamic work environment.
  • Professional growth and development opportunities.

  • Customer Support Expert

    6 days ago

    Saddar Town, Pakistan beBee Careers Full time

    Job DescriptionWe are looking for a Senior Customer Support Specialist to join our Operations department. This role involves assisting our clients' customers with their queries and concerns via call, providing accurate resolutions according to defined processes.Responsibilities:Deliver exceptional customer experiences as measured by performance objectives...

  • Specialist Customer Sales And Support

    3 days ago

    Saddar Town, Pakistan LearningCert Full time

    Specialist Customer Sales And Support LearningCert, Pakistan Minimum Qualifications:Bachelor's degree from any reputable university.Responsibilities:Understand the services offered by LearningCert, the competition, company's unique selling propositions, and the target market.Identify potential customers/prospects and reach them via appropriate...

  • Customer Support And Ticket Handling Specialist

    3 weeks ago

    Saddar Town, Pakistan GE Solutions Full time

    Customer Support And Ticket Handling Specialist- High school diploma or equivalent; Associate or Bachelor's degree preferred.GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.Job Description:This role involves answering calls, emails,...

  • Senior Customer Support Specialist

    3 weeks ago

    Saddar Town, Pakistan ibex Full time

    ibex. Pakistan is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but...

  • Support Specialist Lead

    6 days ago

    Saddar Town, Pakistan beBee Careers Full time

    Role OverviewThis is an exciting opportunity to become part of a talented Operations team. As a Senior Customer Support Specialist, you will be responsible for providing top-notch customer support via phone calls. Your primary goal will be to resolve customer inquiries accurately and efficiently.Key Responsibilities:Provide prompt and professional responses...

  • Administrative Support Specialist

    1 week ago

    Saddar Town, Pakistan beBee Careers Full time

    As an Administrative Support Specialist, you will play a critical role in ensuring the efficient operation of our office. Your responsibilities will include:Providing administrative support to management and staffMaintaining accurate records and databasesClearing customs for goods shipmentsAssisting with special projects as neededResponsibilitiesThis role...

  • International Customer Support

    1 week ago

    Saddar Town, Pakistan beBee Careers Full time

    International Customer Support RoleThis is an exciting opportunity to join our international customer support team as a Customer Service Representative. In this role, you will be working closely with customers from around the world to resolve their issues and concerns.Key Responsibilities:Handle customer inquiries and complaints in a professional...

  • Senior Support Specialist Job

    6 days ago

    Saddar Town, Pakistan beBee Careers Full time

    Job OverviewWe are looking for an experienced Customer Support Specialist to join our team.Primary Responsibilities:Supporting customers: Provide comprehensive support to customers via various channels.Scheduling and routing: Effectively schedule appointments and route calls based on customer preferences.Resolving complaints: Address customer complaints in a...

  • Customer Experience Specialist

    2 weeks ago

    Saddar Town, Pakistan beBee Careers Full time

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled and passionate individual to join our Operations team as a Customer Experience Specialist. As an Email & Chat Support Champion, you will play a crucial role in delivering exceptional customer experiences by assisting our clients' customers with their queries and concerns via email...

  • International Customer Support Specialist

    2 weeks ago

    Saddar Town, Pakistan beBee Careers Full time

    Customer Services Coordinator (Night Shift)We are seeking a highly motivated and team-oriented individual to support our international customers. As a key member of our night shift team, you will be responsible for ensuring seamless communication and resolving any customer-related issues that may arise.Main Responsibilities:Manage communications with...