Support Representative

3 days ago


Rawalpindi Cantonment, Pakistan beBeeCare Full time 960,000
Customer Support Position

We are seeking a dependable, empathetic and tech-savvy Support Specialist to deliver exceptional customer experiences via chat, email and phone.

Key Responsibilities:
  • Respond to customer inquiries in a friendly, timely and professional manner
  • Troubleshoot issues related to products, orders or billing
  • Escalate complex concerns to internal teams
  • Maintain and update knowledge base articles and FAQs
  • Ensure all communications align with our brand tone and guidelines
  • Log interactions accurately using CRM/helpdesk tools
Qualifications
  • 1–2 years of support experience in a D2C environment
  • Experience in healthcare, wellness or telehealth is beneficial
  • Fluent written and verbal communication in English
  • Ability to work during US business hours (EST or PST)
  • Proficiency with tools like Intercom, Gorgias or GoHighLevel
  • Empathetic, detail-oriented and adaptable in a fast-paced setting
What We Offer
  • A competitive compensation package
  • Collaboration with a team that prioritizes customer care
  • Growth opportunities with a scaling company


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