
Support Representative
3 days ago
We are seeking a dependable, empathetic and tech-savvy Support Specialist to deliver exceptional customer experiences via chat, email and phone.
Key Responsibilities:- Respond to customer inquiries in a friendly, timely and professional manner
- Troubleshoot issues related to products, orders or billing
- Escalate complex concerns to internal teams
- Maintain and update knowledge base articles and FAQs
- Ensure all communications align with our brand tone and guidelines
- Log interactions accurately using CRM/helpdesk tools
- 1–2 years of support experience in a D2C environment
- Experience in healthcare, wellness or telehealth is beneficial
- Fluent written and verbal communication in English
- Ability to work during US business hours (EST or PST)
- Proficiency with tools like Intercom, Gorgias or GoHighLevel
- Empathetic, detail-oriented and adaptable in a fast-paced setting
- A competitive compensation package
- Collaboration with a team that prioritizes customer care
- Growth opportunities with a scaling company
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Customer Support Representative Opportunity
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Hybrid Customer Support Representative
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Call Center Representative
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Customer Service Sales Representative
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