Customer Engagement Specialist

5 days ago


Gujranwala, Punjab, Pakistan iGenius Technologies Full time

iGenius Technologies is seeking a highly motivated Customer Engagement Specialist to join our team. In this role, you will be responsible for designing and executing customer engagement strategies that drive retention and loyalty.

Key Activities
  • Analyze customer feedback and behavior to identify areas for improvement.
  • Develop and implement effective customer communication strategies, including email marketing and social media outreach.
  • Work closely with cross-functional teams to resolve customer issues and concerns.
Requirements

Minimum 2 years of experience in customer service or a related field, with a proven track record of success.

Excellent communication and problem-solving skills, with ability to empathize with customers and provide solutions to their needs.

Strong knowledge of CRM software and its applications in customer engagement.



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