Customer Experience Management Expert

1 day ago


Gujranwala, Punjab, Pakistan Paklite Lighting Fixtures & Ballasts Full time

The ideal candidate will possess a deep understanding of customer needs and expectations, as well as excellent interpersonal and communication skills. A proven track record in customer service management, preferably in the IT industry, is essential for this role. Additionally, the successful candidate should have the ability to work collaboratively as part of a dynamic team, adapting quickly to changing priorities and requirements.

Responsibilities
  1. Foster a culture of exceptional customer service within the organization, promoting employee engagement and participation;
  2. Collaborate with cross-functional teams to develop and execute customer-centric initiatives;
  3. Design and deliver training programs to enhance customer service skills and knowledge among employees;

We are looking for a talented individual who can make a significant contribution to our customer service team and help drive business success.



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