Technical Support Liaison

5 days ago

Rawalpindi Cantonment, Pakistan beBeeSupport Full time 1,200,000 - 2,400,000

Customer Success Advocate

We are seeking a dedicated individual to provide technical assistance and training for our Insignia Library System.

Responsibilities:

  • Respond to customer inquiries via phone and email to resolve issues efficiently.
  • Analyze product performance data to identify areas for improvement.
  • Develop and deliver training sessions for customers on system usage.
  • Test new releases to ensure quality and functionality.
  • Update knowledge base articles and release notes with accurate information.
  • Enhance user manuals to better support customers.
  • Collaborate with the development team to gather insights for product enhancements.

Qualifications:

  • Relevant degree in IT, Computer Science, or Library Studies. Equivalent experience or certification considered.
  • Minimum 2-3 years of experience in a related field.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.

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