
Technical Support Liaison
5 days ago
Customer Success Advocate
We are seeking a dedicated individual to provide technical assistance and training for our Insignia Library System.
Responsibilities:
- Respond to customer inquiries via phone and email to resolve issues efficiently.
- Analyze product performance data to identify areas for improvement.
- Develop and deliver training sessions for customers on system usage.
- Test new releases to ensure quality and functionality.
- Update knowledge base articles and release notes with accurate information.
- Enhance user manuals to better support customers.
- Collaborate with the development team to gather insights for product enhancements.
Qualifications:
- Relevant degree in IT, Computer Science, or Library Studies. Equivalent experience or certification considered.
- Minimum 2-3 years of experience in a related field.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
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