Technical Support Expert

10 hours ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

We are seeking a highly skilled Technical Support Expert to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers through various communication channels.

Job Responsibilities:
  • Provide timely and effective technical support to customers via tickets, chat, email, and phone
  • Assist customers in troubleshooting and resolving complex technical issues related to cloud infrastructure
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Analyze and escalate complex technical issues to senior engineers when necessary
  • Develop and implement process improvements to enhance efficiency and productivity
Requirements:
  • Bachelor's degree in Computer Science or related field; 4-5 years of relevant work experience
  • Proficient in Linux operating environments (Debian, Ubuntu, CentOS) and web technologies (Apache, Nginx, Varnish)
  • Strong knowledge of system performance troubleshooting and analysis of logs
  • Experience with MySQL and monitoring tools like Opsgenie and Sensu
  • Excellent analytical and decision-making skills


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