Tech Infrastructure Expert

4 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeITSpecialist Full time 5,000,000 - 8,000,000

Motive empowers its clients with cutting-edge tools to optimize their work environments. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives them complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

Their clientele spans various industries, including transportation, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Job Overview
  • This role is responsible for installing, configuring, and maintaining MacOS, Windows, and Linux systems.
  • The ideal candidate will facilitate seamless employee onboarding and offboarding processes.
  • New hire orientation sessions related to IT support are also part of this position's responsibilities.
  • Managing and maintaining local inventory of IT assets is another critical duty.
  • Coordinate with internal and external stakeholders to resolve technical issues promptly.
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards.
  • Generate accurate and timely reports on IT support metrics.
  • Address onsite user issues within the office environment.
  • Provide remote support to end-users via tickets, emails, and Slack channels.
Requirements and Qualifications
  • Bachelor of Engineering in Computer Science or equivalent.
  • Minimum 1-3 years of IT support experience.
  • Strong knowledge of Windows, MacOS, and Linux troubleshooting.
  • Solid understanding of IT infrastructure and experience working with it.
  • Knowledge of G Suite, OKTA, Jira, MDM solutions, and VOIP.
  • Customer handling experience and technical troubleshooting expertise.
  • Proficient in verbal and written English communication.
  • Flexibility to adapt to varying hours and shifts.
  • CCNA & CCNP, MCITP, Office 365 Certifications are a plus.
  • Call Center IT Support experience is a significant advantage.
  • Basic understanding of AI and automation used in IT support.
  • Awareness of how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early.

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