
Operational Excellence Leader
4 days ago
About the Opportunity:
">- ">
- Operational leaders are accountable for overseeing daily operations across all assigned outlets, ensuring efficiency, consistency, and quality.">
Key Responsibilities:
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- Implement standard operating procedures (SOPs) to achieve operational excellence.">
- Audit cleanliness, service, inventory, and staff performance during regular site visits.">
- Hire, train, and mentor baristas and staff to maintain high performance and morale.">
- Develop shift schedules, labor management strategies, and training plans in coordination with the team.">
- Conduct performance reviews and support ongoing staff development and succession planning.">
- Ensure exceptional customer service is consistently delivered at every location.">
- Monitor guest feedback channels and resolve escalated customer issues with urgency and professionalism.">
- Owning the P&L of each outlet and ensuring financial targets are met.">
- Monitor daily sales, labor costs, and wastage to maximize profitability.">
- Work with finance and procurement teams to manage inventory, vendor relations, and cost control.">
Requirements:
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- Minimum 5 years of experience in a similar role.">
- Strong negotiation skills to secure favorable terms and conditions.">
- Excellent communication and interpersonal skills to effectively interact with clients, suppliers, and team members.">
Benefits:
">We work in a flexible yet fast-paced environment. We start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver. We love what we do, and we don't rest until our targets are achieved.
">About Us:
">We aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation.
">What You'll Get:
">As an Area Manager, you will report directly to our Lead, Projects.
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