
Help Desk Representative
6 days ago
- Key Responsibilities:
- Engage with customers via email, phone, live chat, and social media to address inquiries
- Assist with orders, shipping details, product information, and return processes
- Deliver high-quality, solution-driven responses as a daily standard
- Required Skills:
- Strong proficiency in English (written and verbal)
- Minimum of 1 year of customer service experience
- Familiarity with Gorgias, Zendesk, or Shopify is a plus but not required
- Excellent problem-solving and communication skills
- A solutions-oriented, adaptable attitude
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