Customer Service Quality Analyst

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Translation Empire PKTranslation Empire PK has been offering high-quality language services since 2008, with over 2700 qualified translators covering 300 languages. We help individuals overcome language barriers and improve communication in various settings, from...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TechNestPkJob Title:Quality Assurance Analyst (Mobile apps)Job Type:Full-time, OnsiteTiming: 9:00 am to 6:00 pmExperience: 2 to 3 years of experience in quality assurance of mobile apps.Job specification:Responsible for creating testing artifacts, including but...

Job Title: Call Quality AnalystCompany: Translation EmpireLocation:Rawalpindi / IslamabadKey Responsibilities:Monitor inbound/outbound calls for quality assuranceEvaluate communication, professionalism, and policy adherenceProvide feedback to agents and team leadsIdentify improvement areas and assist in coachingPrepare reports and document call...

Quality Assurance AnalystWe are seeking a dedicated Quality Assurance (QA) Analyst with 2 years of experience to ensure our services consistently meet the highest quality standards.

About the Role: As a Call Quality Analyst, you will play a critical role in ensuring that our customer interactions meet the highest standards of quality.Key Responsibilities:Evaluate call recordings to assess quality and provide feedback to agents.Develop and implement training programs to enhance agent performance.Prepare and analyze reports to track call...

We are looking for a highly motivated Quality Assurance Analyst to join our team.The ideal candidate will have a solid grasp of the QA cycle and processes, as well as an understanding of black box testing of games. As a Quality Assurance Analyst, you will conduct manual black box testing of iOS and Android games, identifying and reporting issues, and...

SQA & Business AnalystOverviewWe are seeking an Experienced SQA & Business Analyst to ensure the quality of .NET and Angular applications.

Get AI-powered advice on this job and more exclusive features.CabCall Experts is a premier contact center that specializes in call answering and dispatch service for taxi companies in the UK and USA. With seven years of industry leadership, we combine professional expertise, advanced technology, and comprehensive staff training to create value for both taxi...

Service Quality AnalystWe are seeking an experienced service quality analyst to join our team. The successful candidate will be responsible for monitoring network KPIs, engaging with concerned teams, and resolving identified problem areas. This is a proactive pipeline, and we are maintaining an active talent pool for future job openings.

Senior Quality Assurance Analyst & Business PartnerJob SummaryDevelop and execute test plans for .NET and Angular applications, ensuring high-quality software delivery.Collaborate with developers to translate requirements into test scenarios.Analyze test results and report findings.