Customer Experience Analyst

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role: As a Call Quality Analyst, you will play a critical role in ensuring that our customer interactions meet the highest standards of quality.

Key Responsibilities:

  • Evaluate call recordings to assess quality and provide feedback to agents.
  • Develop and implement training programs to enhance agent performance.
  • Prepare and analyze reports to track call quality metrics.
  • Collaborate with team leads to implement process improvements.

Requirements:

  • Strong background in quality assurance principles and practices.
  • Excellent communication and interpersonal skills.
  • Analytical and problem-solving skills are essential for this role.

Benefits:

  • IPD & OPD - Medical benefits are available.
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