
Customer Experience Analyst
2 days ago
About the Role: As a Call Quality Analyst, you will play a critical role in ensuring that our customer interactions meet the highest standards of quality.
Key Responsibilities:
- Evaluate call recordings to assess quality and provide feedback to agents.
- Develop and implement training programs to enhance agent performance.
- Prepare and analyze reports to track call quality metrics.
- Collaborate with team leads to implement process improvements.
Requirements:
- Strong background in quality assurance principles and practices.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving skills are essential for this role.
Benefits:
- IPD & OPD - Medical benefits are available.
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Product Experience Analyst
3 weeks ago
Islamabad, Islamabad, Pakistan US Mobile Full timeWe are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Islamabad. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.ResponsibilitiesAct as the bridge...
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Customer Service Quality Analyst
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout This RoleThis is an exciting opportunity to join our organization as a Call Quality Analyst, where you will play a vital role in ensuring that our customer service teams provide exceptional service to our customers. As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer interactions to identify areas for...
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Customer Success Happiness Analyst
4 weeks ago
Islamabad, Islamabad, Pakistan InEvent, Inc. Full timeABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different...
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Sales And Marketing Specialist
1 week ago
Islamabad, Islamabad, Pakistan Haval Experience Islamabad Full timeDirect message the job poster from Haval Experience IslamabadDirector Admin and HR & Project Manager, Communication Expert, Leader/Administrator, Security/Vigilance Expert, Manager and Human ResourceCompany DescriptionHaval Experience Islamabad is the largest dealership of the brand located in I-9, Islamabad, aimed at delivering the highest level of customer...
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Predictive Modeling Analyst
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timePursue a Career in Data-Driven Decision MakingAbout the TeamOur team uses data science to improve customer experiences through efficient pairing of customers or tasks with company representatives. We measure performance using a real-time control group – routing a portion of calls using the client's existing system and the majority of calls using our...
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Business Analyst
4 weeks ago
Islamabad, Islamabad, Pakistan Confiz Limited Full timeConfiz is looking for a Business Analyst to work on digital platforms specializing in Web and App. The ideal candidate must have great communication skills and should be a team player.Responsibilities:Owning the platform backlog featuresExperience with working with JIRAUnderstand the techniques in how to break down features into user stories ready for the...
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LSP Analyst
3 weeks ago
Islamabad, Islamabad, Pakistan Techaccess Pakistan Full time1 day ago Be among the first 25 applicantsDirect message the job poster from Techaccess PakistanWe are HiringPosition: LSP AnalystResponsibilitiesRegister and update company documents on customer portals.Handle customer billing (especially LSP clients) in compliance with Microsoft and internal requirements.Follow up on purchase orders, Goods Receipt Notes...
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Research Analyst
4 weeks ago
Islamabad, Islamabad, Pakistan Source Pivot Full timeRole DescriptionThis is a full-time on-site Research Analyst role located in Islamabad at Source Pivot. The Research Analyst will be responsible for conducting market research, gathering and analyzing data, and providing insights to support consulting and research projects.QualificationsAnalytical skills and statistical skillsExperience in market research...
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Customer Experience Jobs
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Experience SpecialistWe are seeking skilled professionals to deliver exceptional customer experiences across various channels.As a customer experience specialist, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet their needs. You should have excellent communication skills, both verbal and...
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Customer Experience Representative
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Experience RepresentativeWe are seeking a motivated Customer Experience Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries via chat and call, providing accurate and helpful information in a timely manner.Resolving customer complaints and issues, working to find effective...