
E-Commerce Customer Support Specialist
11 hours ago
We are seeking a highly skilled customer support professional to join our team. As an E-Commerce Customer Support Specialist, you will be responsible for providing exceptional support to customers via multiple channels, including chat, email, phone, and SMS.
Key Responsibilities:- Customer Interaction: Deliver top-notch customer experiences by addressing inquiries, resolving issues, and providing product recommendations in a timely and efficient manner.
- Order Management: Process orders, refunds, and returns with utmost care, ensuring seamless customer experiences throughout the process.
- Product Knowledge: Stay up-to-date on product offerings and features to offer personalized suggestions that meet customers' needs.
- Data Accuracy: Maintain accurate and up-to-date customer records, ensuring data integrity at all times.
- Experience: A minimum of 1 year in customer service or e-commerce roles is required.
- Communication Skills: Possess strong verbal and written communication skills, as well as effective problem-solving abilities.
- Tech Savviness: Familiarity with Shopify and CRM tools is essential for success in this role.
- Organizational Skills: Demonstrate attention to detail and organizational prowess to ensure efficient workflow management.
- Remote Work Capability: Ability to work remotely and adapt to flexible work arrangements is crucial.
- Competitive Hourly Rate: Earn $5 per hour, plus commissions and annual raises based on performance.
- Paid Time Off and Health Insurance: Enjoy paid time off and comprehensive health insurance for enhanced work-life balance.
- Incentives: Participate in performance-based incentives that recognize outstanding contributions.
- Flexible Work Setup: Utilize a flexible work-from-home setup to maintain productivity and job satisfaction.
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