Help Desk Specialist

5 days ago


Dera Ghazi Khan, Punjab, Pakistan beBeeTechnical Full time $48,000 - $72,000
About the Role

This role involves delivering exceptional assistance via calls, chat and emails. The successful candidate will define support processes and collaborate with the team to develop and scale the Technical Support function.

Key Responsibilities
  • Provide world-class support via inbound inquiries during standard business hours
  • Collect customer requests and relay findings to product and engineering teams
  • Evaluate existing tools and work with engineers to develop scalable solutions

Motivate candidates should possess a natural ability to empathize with users, excellent verbal and written communication skills, native or bilingual spoken and written English skills, and a strong technical and analytical background.

Requirements
  • Natural empathy for customers
  • Excellent communication skills
  • Native or bilingual spoken and written English skills
  • Flexibility in working shifts
  • Strong technical and analytical skills
  • Bachelor's degree required
  • Reliable high-speed internet connection

We value diversity and inclusivity, being an equal opportunity employer welcoming individuals from diverse backgrounds.



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