E-commerce Operations Excellence Lead

5 days ago


Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time
  • About the Role:
  • The successful candidate will oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms.
  • They will develop and implement scalable customer support strategies to enhance user experience and retention.

Key Responsibilities:

Customer Support Management:

  • Develop and implement efficient customer support processes to ensure high-quality service delivery.
  • Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.

Compliance & Excellence Management:

  • Ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.
  • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.


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