
Client Relationship Specialist
1 day ago
Job Overview
The primary focus of this role is to build and maintain strong relationships with clients, acting as a liaison between the organization and its US-based clients. This involves communicating concerns raised by different departments, providing clients with easy access to resources, and conducting proactive meetings to ensure all issues are being addressed.
Key Responsibilities
- Improve and maintain client satisfaction through effective communication and issue resolution.
- Act as a bridge between the organization and its clients, addressing various concerns and providing support.
- Conduct routine proactive meetings with clients to ensure all issues are being addressed.
- Help the organization increase client retention through proactive and responsive communication.
Requirements
- Highly proficient in English, with fluency in spoken English.
- Strong understanding of the impact of attitude on handling calls professionally.
- Excellent telephone etiquette skills to satisfy various customer situations.
- International call center experience is an added advantage.
- Good knowledge of computer troubleshooting.
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