Client Relationship Specialist

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Overview

The primary focus of this role is to build and maintain strong relationships with clients, acting as a liaison between the organization and its US-based clients. This involves communicating concerns raised by different departments, providing clients with easy access to resources, and conducting proactive meetings to ensure all issues are being addressed.

Key Responsibilities

  • Improve and maintain client satisfaction through effective communication and issue resolution.
  • Act as a bridge between the organization and its clients, addressing various concerns and providing support.
  • Conduct routine proactive meetings with clients to ensure all issues are being addressed.
  • Help the organization increase client retention through proactive and responsive communication.

Requirements

  • Highly proficient in English, with fluency in spoken English.
  • Strong understanding of the impact of attitude on handling calls professionally.
  • Excellent telephone etiquette skills to satisfy various customer situations.
  • International call center experience is an added advantage.
  • Good knowledge of computer troubleshooting.


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