
Client Relationship Manager
7 days ago
MTBC, Pakistan
Responsibilities:
- Improve and maintain client satisfaction.
- Act as a bridge between MTBC and US-based clients for various reasons, including:
- Communicating concerns raised by different MTBC departments.
- Providing clients with easy access to resources that help them get answers to their day-to-day questions.
- Conducting routine proactive meetings over the phone with clients to ensure all issues are being addressed.
- Helping the company increase client retention.
- Highly proficient in English.
- Fluent in spoken English with full confidence.
- Understanding the impact of attitude in handling calls professionally.
- Applying proper telephone etiquette to satisfy various customer situations.
- International call center experience is an added advantage.
- Good knowledge of computer troubleshooting.
Information Technology and Services - Rawalpindi, Pakistan
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