
Customer Service Professional
5 days ago
We are seeking a highly skilled Dealer Support & Implementation Specialist to join our team at Ibex, a leading outsourcing and offshoring consulting services provider in Pakistan.
About the Team:The successful candidate will join a dynamic team of professionals who are passionate about delivering exceptional customer service and driving business growth.
Responsibilities:
- Ensure timely completion of cases and order fulfillment according to department policies or Implementation Services Level Agreement.
- Prioritize daily work using department rules and accept work overflow when needed.
- Communicate effectively with dealers/vendors via phone and email.
- Provide quality service to both internal and external clients.
- Seek assistance for unresolved client issues from designated associates.
- Stay current with product information, changes, and updates.
- Record client interactions in the ticketing system to include questions, concerns, action taken, and next steps needed.
- Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
- Complete orders/cases tickets for all Manual and Automatic DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
- Set processing for data to import and complete initial QC.
- Engage dealerships in advising on requirements needed to complete set ups in Authenticom and DealerVault.
- Train dealerships on how to export data for manual DMS programs.
- Identify and share areas for process/product improvements.
Requirements:
- A minimum of three (3) years in customer contact or customer service.
- Microsoft Suite proficient, specifically Excel, Outlook, and Word.
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Dispatcher / Customer Service Executive
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
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Customer Service Representative
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...
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Customer Service Professional
7 days ago
Lahore, Punjab, Pakistan Moriox Shoes Full timeAt Moriox Shoes, we're committed to delivering exceptional customer experiences. As a Customer Service Executive, you'll be our customers' first point of contact, responsible for ensuring seamless and pleasant interactions through professional communication and problem-solving skills.The ideal candidate will have excellent verbal and written communication...
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Customer Service Representative Professional
7 days ago
Lahore, Punjab, Pakistan EWS Group Full timeCompany OverviewEWS Group is a leading provider of integrated payments services to businesses and software providers. Our mission is to improve the payments experience in a growing number of industries. Salary and BenefitsWe offer a competitive market-leading salary, medical coverage for employees and dependents, parents' medical coverage, and a provident...
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Customer Service Director
7 days ago
Lahore, Punjab, Pakistan Indigo HR Consulting Full timeWe are looking for a talented and experienced professional to join our team as the Customer Service Director at Indigo HR Consulting. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and developing our customer service strategy.Key ResponsibilitiesProvide exceptional customer service and support...
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Sales and Customer Service Professional
5 days ago
Lahore, Punjab, Pakistan GAT Full timeJob Description: We are seeking a highly motivated and experienced telemarketing professional to join our sales team. The ideal candidate must have at least 2 years of experience working in a reputed call center, with a proven track record in generating leads and achieving sales targets.The successful candidate will be responsible for making outbound calls...
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Customer Service Professional
2 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RoleTaurus Call Center is a leading contact center that provides exceptional customer service solutions.We are seeking highly motivated and skilled individuals to join our team as Customer Support Representatives.As a key member of our team, you will be responsible for making outbound calls to customers, providing them with timely and...
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Customer Service Representatives
7 days ago
Lahore, Punjab, Pakistan Supreme Protection Ltd. Full timeCustomer Service at Supreme Protection Ltd.We are seeking skilled customer service professionals to join our team as Support Executives. These individuals will be responsible for delivering exceptional support to our customers, enhancing their overall experience with our services.The ideal candidate will possess excellent communication and problem-solving...
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Customer Service Lead
7 days ago
Lahore, Punjab, Pakistan Al Noor Apartment Full timeWe are seeking a Customer Service Lead to join our team at Al Noor Apartment. The successful candidate will be responsible for leading our customer service team and ensuring that our guests receive exceptional service during their stay.ResponsibilitiesTo lead and motivate the customer service team to achieve high standards of customer satisfaction.To develop...
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Customer Service Director
2 days ago
Lahore, Punjab, Pakistan M&S Ventures Full timeWe are seeking a dynamic and customer-focused leader to join M&S Ventures as a Customer Service Director. In this role, you will oversee the customer response team and ensure timely and accurate handling of inquiries, complaints, and service requests.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track...
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Customer Service Ambassador
7 days ago
Lahore, Punjab, Pakistan Tech Bridge Consultancy Full timeTech Bridge Consultancy is hiring a Customer Sales Representative to deliver top-notch customer service and drive sales growth. As a key member of our team, you will be responsible for managing customer relationships, resolving issues, and meeting sales targets.This role requires excellent communication skills, both written and verbal, as well as the ability...
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Customer Service Representative
7 days ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are seeking a Customer Service Representative to assist our clients with inquiries and issues.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a professional manner.Provide accurate information about products/services and resolve customer issues efficiently.Skills:Client Dealing, MS Excel, Fluent in English.
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Customer Service Liaison
7 hours ago
Lahore, Punjab, Pakistan SoftSquare Full timeWhat We're Looking ForWe're seeking a highly skilled and motivated Customer Support Representative to join our dynamic team at SoftSquare. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work collaboratively with other teams.Key ResponsibilitiesRespond to customer inquiries in a timely and...
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Customer Service Specialist
7 days ago
Lahore, Punjab, Pakistan Top Spot Full timeJob DescriptionThe Client Servicing Executive plays a vital role in ensuring the satisfaction of our valued clients. As a key member of the team, you will be responsible for handling client inquiries, concerns, and complaints in a professional and timely manner.To excel in this role, you should have 1-2 years of experience in customer service or client...
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Customer Service Representative
7 days ago
Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full timeJob Title: Customer Service RepresentativeWe are seeking a skilled and customer-focused Customer Service Representative for a full-time position in Lahore. The ideal candidate will be responsible for providing real-time customer support via chat, answering inquiries, resolving issues, and ensuring excellent customer satisfaction.Key Responsibilities:Handle...
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Customer Service Representative
7 days ago
Lahore, Punjab, Pakistan Haust Club Pakistan Full timeJob Description:At Haust Club Pakistan, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support services department, you will play a crucial role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesRespond to Customer InquiriesResolve Customer ComplaintsProvide...
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Customer Service Executive
7 days ago
Lahore, Punjab, Pakistan Moriox Shoes Full timeJob Description:Moriox seeks a skilled and enthusiastic Customer Service to join our team. The ideal candidate will be our valued customers' first point of contact, ensuring a seamless and pleasant experience through professional communication and problem-solving skills. If you are passionate about customer service and enjoy building strong client...
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Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service Manager Futuro Digital Pvt. Ltd., Pakistan Customer Service Manager Job DescriptionJob SummaryWe are looking for an experienced Customer Service Manager with 5+ years' experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience. You will be the key liaison to our UK...
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Customer Service Representative
6 days ago
Lahore, Punjab, Pakistan PakWheels Full timeAbout the RoleThe Customer Support Executive will be at the forefront of delivering excellent customer service by effectively managing inbound calls and addressing client needs and concerns.Responsibilities include ensuring high levels of customer retention through professional and timely support, focusing on providing appropriate solutions and...
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Customer Service Associate
4 days ago
Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full timeAbout the RoleThe Digi Tech Resource Group, LLC. is looking for an experienced Chat Support Specialist to join our team. In this role, you will provide exceptional customer service through live chat, addressing customer inquiries, resolving issues, and exceeding customer satisfaction expectations.Your Key Responsibilities:Deliver timely and professional...