
Dining Experience Coordinator
4 days ago
About Us
Jobskey Consultancy is a renowned provider of high-quality consulting services, particularly in the hospitality industry. We strive to craft unforgettable experiences for our clients by delivering exceptional service and fostering personalized relationships.
The Role
We are seeking a highly skilled Guest Relation Executive to join our team. As a key member of our client-facing operations, you will be responsible for ensuring an exceptional experience for guests from arrival to departure. This involves managing reservations, welcoming guests, addressing queries or concerns, and coordinating with the service team to deliver a seamless dining experience.
Main Responsibilities:
- Greet guests warmly upon arrival and manage seating efficiently.
- Handle guest inquiries and resolve complaints in a professional and timely manner.
- Ensure smooth coordination between the front desk and service team to enhance the guest experience.
- Manage reservations, ensuring optimal guest flow and minimizing wait times.
- Maintain accurate guest records and provide personalized service for returning guests.
- Assist in promoting special events, offers, and loyalty programs to guests.
- Stay informed about menu offerings and offer suggestions or information to guests as needed.
- Ensure a pleasant dining environment by checking on guests and addressing any additional requests they may have.
- Collaborate with the team to maintain service standards and create a positive atmosphere.
Preferred Qualifications:
- 2+ years of experience in guest relations or a similar role in the hospitality industry.
- Excellent communication and interpersonal skills.
- A proactive, customer-service-oriented attitude.
- Strong problem-solving abilities with a calm and professional demeanor.
- Familiarity with reservation systems and basic restaurant operations is beneficial.
Essential Skills & Competencies:
- Effective Communication
- Customer Service Excellence
- Problem-Solving
- Time Management
- Attention to Detail
- Team Coordination
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