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Client Satisfaction Manager
4 days ago
About Client Expectations
Our clients expect nothing but the best when it comes to service and quality. As a Guest Relation Executive, you will be responsible for exceeding client expectations by providing a seamless dining experience from arrival to departure.
The Job Objectives:
Your main objectives will include greeting guests warmly, managing reservations, handling guest inquiries, and coordinating with the service team to deliver a seamless dining experience.
Main Responsibilities:
- Greet guests warmly upon arrival and manage seating efficiently.
- Handle guest inquiries and resolve complaints in a professional and timely manner.
- Ensure smooth coordination between the front desk and service team to enhance the guest experience.
- Manage reservations, ensuring optimal guest flow and minimizing wait times.
- Maintain accurate guest records and provide personalized service for returning guests.
- Assist in promoting special events, offers, and loyalty programs to guests.
- Stay informed about menu offerings and offer suggestions or information to guests as needed.
- Ensure a pleasant dining environment by checking on guests and addressing any additional requests they may have.
- Collaborate with the team to maintain service standards and create a positive atmosphere.
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