Call Centre Operations Manager

12 hours ago


Saddar Town, Pakistan Verticity (Pvt) Ltd. Full time
About the Role:

The Call Centre Manager will be responsible for leading a team of customer service professionals to deliver exceptional experiences to clients. The successful candidate will have a proven track record in managing large teams, driving results-oriented performance, and developing strategic plans.

Main Responsibilities:

  1. Developing and executing operational strategies to drive business growth;
  2. Building and maintaining positive relationships with internal and external stakeholders;
  3. Monitoring and analysing key performance metrics to inform data-driven decisions;
  4. Mentoring and coaching team members to enhance their skills and knowledge;
  5. Implementing process improvements to increase efficiency and productivity;
  6. Collaborating with cross-functional teams to achieve organisational goals.
What We Offer:

Verticity (Pvt) Ltd. provides a dynamic work environment that fosters growth, innovation, and collaboration. As a Call Centre Manager, you will have opportunities to develop your leadership skills, work with a talented team, and contribute to the company's success.


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