Contact Centre Manager

12 hours ago


Saddar Town, Pakistan Verticity (Pvt) Ltd. Full time
Job Overview:

The Call Centre Manager position at Verticity (Pvt) Ltd. is designed to provide a challenging and rewarding experience for experienced professionals. You will lead a team of customer-facing representatives, focusing on delivering outstanding service, driving sales, and achieving performance targets.

Main Responsibilities:

  1. Developing and implementing sales strategies to meet revenue targets;
  2. Conducting regular performance evaluations and providing constructive feedback;
  3. Ensuring compliance with company policies and procedures;
  4. Managing conflict resolution and customer complaints effectively;
  5. Staying up-to-date with industry trends and best practices in contact centre management.
Requirements:

To succeed in this role, applicants should possess excellent leadership, communication, and analytical skills. A background in sales, marketing, or customer service is desirable.



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