Customer Service Director

11 hours ago


Saddar Town, Pakistan Verticity (Pvt) Ltd. Full time
Job Description:

The Call Centre Manager role at Verticity (Pvt) Ltd. involves overseeing the daily operations of a contact centre, ensuring high-quality service delivery and efficient use of resources.

Main Responsibilities:

  1. Effective management of call centre staff, supervisors, and operatives;
  2. Setting and achieving performance targets for speed, efficiency, sales, and quality;
  3. Strategic planning and execution of operational changes;
  4. Liaising with third-party vendors and stakeholders;
  5. Maintaining accurate records and preparing reports on key performance indicators;
  6. Identifying areas for improvement and implementing corrective actions;
  7. Recruitment, training, and development of call centre staff;
  8. Handling customer complaints and issues in a professional manner.
Key Qualifications:

Applicants should possess excellent communication, leadership, and problem-solving skills. A strong background in contact centre management, customer service, or a related field is essential.



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