Technical Support Professional

5 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

We are looking for an experienced Technical Support Professional to join our team at Ibex, a leading outsourcing and offshoring consulting firm in Pakistan.

Job Description:

The successful candidate will be responsible for ensuring seamless integration between various systems, providing exceptional customer service, and working closely with dealerships to resolve any technical issues.

Key Responsibilities:

  • Assist customers by responding to inquiries, resolving issues, and escalating complex problems to senior team members.
  • Work closely with dealerships to understand their needs and provide customized solutions.
  • Collaborate with cross-functional teams to ensure timely resolution of technical issues.
  • Develop and maintain knowledge of company products and services.
  • Provide training and support to dealerships on how to use company products and services.
  • Identify and report any technical issues or system errors.
  • Contribute to the development of new business opportunities and partnerships.
  • Maintain accurate records of customer interactions and issue resolutions.

Requirements:

  • A minimum of three (3) years in customer contact or customer service.
  • Microsoft Suite proficient, specifically Excel, Outlook, and Word.


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