Commercial Operations Executive

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Commercial Operations Manager

This key role involves overseeing the day-to-day activities of our retail store, focusing on driving sales growth, improving customer satisfaction, and maintaining high operational standards.

Key Responsibilities
  1. Drive business growth by implementing effective strategies to boost customer engagement and store traffic.
  2. Lead and develop a team of sales staff, providing coaching, mentoring, and feedback to help them achieve their sales targets.
  3. Foster a culture of excellent customer service, responding promptly to customer queries and resolving any issues that arise.
  4. Oversee store administration, ensuring compliance with company policies and procedures.
  5. Maintain the store's appearance and visual merchandising, creating an appealing and welcoming environment for customers.
  6. Analyze market trends, customer needs, and financial performance to inform our commercial strategy.
  7. Collaborate with the HR Department to design training programs for employees, enhancing their skills and knowledge.
  8. Conduct regular performance reviews to identify areas for improvement and develop career paths for employees.
  9. Address customer and staff complaints or grievances in a professional and timely manner.
Requirements
  1. Possess in-depth knowledge of construction products and related items.
  2. Hold a proven track record as a Retail Store Manager, demonstrating success in driving sales growth and improving customer satisfaction.
  3. Exhibit strong leadership skills and a solid understanding of commercial operations.
  4. Display excellent organizational and communication skills, able to work effectively with diverse groups.


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